Set up Cartridge reboot

[Eman8]

Dear, 

I bought a second hand/never used HP Photosmart 5510 and some ink from HP (series 364) 

but once I set it up I have a error message saying "Install set up cartridge" but I did not get that in the box so I am unsure how to proceed further with my purchase. 

Is there any way to pass that screen and be able to use the printer? 

Best 

Eman. 

[Jay_G24]

Hi @Eman8,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Eman8]

HI there, 

I was able to connect in the set up menu differently by top lef, bottom left, top left, cross, bottom left. 

But in the support menu and reset I only get the option to partially reset or semi full reset I dont have a OBBE reset, can you help further please 

[Jay_G24]

Thank you for getting back to me, the suggested steps are for your printer.

I'd recommend you contact HP Phone Support in your region for service options

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!