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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
B1gsword
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Set up ink count towards my instant ink sub?

HP Recommended
Hp 5000 seris
Android 9.0 Pie

My web pages says I've printed 12 pages already but my instant inks haven't even arrived yet. I just brought a new printer and I'm using the set up inks. Are hp saying that cos I've already signed up they are counting my set up inks that I've brought as instant ink pages ? Surley this can't be right .. I'm essentially paying twice if this is the case. 

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asmita6658
HP Support Agent
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Hi @B1gsword

 

Welcome to the HP Support Community. I'd like to help you with the Instant Ink query. 

 

Looks like you have an Instant Ink ready printer which means your account is active when you enroll the printer in Instant Ink. The set up cartridges you receive become Instant Ink cartridges once the enrollment is complete. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

Hi @B1gsword

 

Welcome to the HP Support Community. I'd like to help you with the Instant Ink query. 

 

Looks like you have an Instant Ink ready printer which means your account is active when you enroll the printer in Instant Ink. The set up cartridges you receive become Instant Ink cartridges once the enrollment is complete. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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