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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Alex91404
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Setup ink cartridges

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HP Envy 5055
iOS

For my HP Envy 5055 printer, the SetUp ink cartridges that came with the printer are damaged. I tried to buy new ink cartridges but the printer keeps saying I have to use the Setup ink cartridges. I put the Setup cartridges in and it says to replace them and that there is an error. How can I use the new ink cartridges(which are the exact same as the Setup ones)?

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KrazyToad
HP Support Agent
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@Alex91404

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

We could try changing some settings in the Support Menu and check if that helps

 

I have sent you the instructions in a private message


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Lb312
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I’m having pretty much the same problem. I accidentally used larger ink cartridges when I was installing the printer. When I realized I needed to use the set up ink I put it in but now it just keeps telling me to use the setup ink. Btw I had originally put the set up ink in my older HP printer, then took it out and put it in the 5055. It’s not working. It won’t set up. I went through the process to reset it twice, but no change. Help please!

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Kumar0307
HP Support Agent
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Hi @Lb312

Welcome to the HP Support Community. I'd be happy to assist you.

  • Did you not receive the setup ink cartridges with this printer?
  • If you have, did you try inserting both the setup ink cartridges and check if the error persists?
  • Setup ink cartridges are required to initialize the printer.

We will have to perform a reset to bypass this error.

  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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