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[Vicky671]

After unsuccessfully attempting to connect my HP Envy 6452e printer to a new Wi-Fi network using YouTube tutorials, I finally gave up and called HP Printer Technical Support.

The first thing that impressed me was “Page,” the AI chatbot that answered the call. I was honestly amazed at how human-sounding the AI was. Unfortunately, when the chatbot could not resolve my issue, I was transferred to a human technical support representative in India.

What followed was two hours of frustration and countless repetitions of the exact same troubleshooting steps. After all that time, the technician told me the reason my printer would not connect was because I was using 5G Wi-Fi and that I needed to “downgrade” to 2.4 GHz — one of the most ridiculous explanations I have ever heard.

He then transferred me to his supervisor, who assured me that another technician would assist me and, if the issue could not be resolved, they would consider replacing my printer, which I had just purchased in December 2025. Ironically, she transferred me right back to the same technician who had already failed to solve the problem. He again walked me through the exact same steps we had already tried before the call was disconnected. He attempted to call me back, but when I answered, the line went dead.

Determined to get this fixed, I called HP Technical Support again. Once again, Page, the AI chatbot, answered and transferred me to a human representative — this time located in the Philippines.

Within 20 minutes, Aidan R. from HP Philippines Technical Support solved the problem completely.

I could have easily given HP Printer Technical Support a 5-star rating. However, because I wasted two hours with the India support team without any resolution — two hours I will never get back — I am giving 4 stars instead. Had I been connected to the Philippines technical support team from the start, this would absolutely have been a 5-star experience.

HP, please stick with the Philippines technical support team

[VikramTheGreat]

Hi @Vicky671,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for taking the time to share such detailed feedback about your experience. I can absolutely understand how exhausting and frustrating it must have felt spending hours repeating the same troubleshooting steps, especially with a brand-new HP ENVY 6452e All-in-One Printer and no clear progress being made.
 

At the same time, it’s great to hear that Aidan R. from the HP Philippines Technical Support team was able to step in and get the printer connected properly within a much shorter time. Having the issue finally resolved after all that back-and-forth must have been a huge relief.
 

We also appreciate your comments regarding “Page” and your experience with the AI call assistant. Feedback like yours is extremely valuable because it helps highlight both what worked well and where the support experience can be improved.
 

Your concerns about:

• Repeating the same troubleshooting multiple times,
• The length of the support process,
• The call transfer experience,
• And the inconsistency between support interactions

have been clearly noted as feedback.
 

We truly appreciate you staying patient through the process and sharing both the positive and frustrating parts of the experience honestly. Comments like this help improve the customer experience moving forward.

Take care and have an amazing day!