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‎10-22-2020 05:04 AM

HP Recommended
Product: Envy Photo 6234
Operating System: macOS 10.15 Catalina

Hello, my printer is shown as being offline in HP instant ink. I am thinking this might stem from my changing my computer and so I might need to reinstall my printer. Am I on the right track and if so how do I go about doing this.

 

Thanks

1 REPLY 1

‎10-25-2020 08:26 AM

HP Recommended

@Brennain1, Welcome to the HP Support Community!

 

Reinstalling the printer driver is not required to resolve this issue. The issue is connectivity. 

 

Restart the wireless router, the printer, and the PC

Check if the printer is connected to the internet. The blue wireless light should be steady.

 

If the printer is not connected to a wireless network, 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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