Smart Ink subscription

[Ruthless305]

I was enrolled in the Smart Ink program at some point last year and had $120 charged on my card after going over a printer limit. -Which we didn't know we had, because I had disenrolled from the program when I first set up the printer. After cancelling the subscription on 4/21/25, I was told by a representative that if I purchase ink from the store and use it, the printer would work. Now with the store-bought ink in the printer, it will not work, and HP is telling me I have to pay the $120 to use the printer even with the ink I bought from the store. Has anyone else experienced something like this? For $60 I can buy a competitor printer, and I refuse to pay for services I was never aware of and suddenly billed for. HP could not tell me when I was enrolled in the Smart Ink program, and the representative is unable to contact a supervisor and is saying they will just tell me the same thing. This is unacceptable, and I wonder if this has happened to others?

[Garp_senchau]

@Ruthless305, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,