Staples $10 Credit toward Instant Ink

[MaryLEE65]

for an unknown reason it would not allow me to provide my operating system (which is Windows 11) or the product I own (which is on HP DeskJet 4100 All-in-One).

While at Staples I picked up an HP instant Inc. get a $10 credit towards HP instant Inc card.   I tried scanning the QR code, but it’s not allowing me to use it because I am already enrolled (enrolled two days ago and have not received anything yet or been billed).  is there anyway to be

able to use this $10 credit?

 Thank you for any suggestions or input into this matter.

[Garp_senchau]

@MaryLEE65, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're trying to use a $10 credit from the HP Instant Ink promotion, but you're running into a bit of a hiccup because you're already enrolled. No worries, there’s a simple fix!

Log in to the HP Instant Ink Account:

• Go to the HP Instant Ink website.
• Log in with your account credentials (the ones you used to enroll in the service).

Redeem the Promo Code:

Once logged in, navigate to the Account Settings or Billing section.

Look for an option to redeem a promo code or apply a discount.

Note: If you already had an Instant Ink account, this code will not work because sometimes it only works for new users.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,