Still being billied after canceling

[Niya7874]

I cancelled my instant ink subscription on May 9th. My credit card was charged again June 13th. I checked my subscription status and shows cancelled. Have I missed something

[VikramTheGreat]

Hi @Niya7874,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You cancelled your HP Instant Ink subscription on May 9th, but noticed your credit card was charged again on June 13th, even though your account shows the subscription as cancelled.
 

Here’s how the billing usually works:

📅 How HP Instant Ink Billing Works:

• HP bills at the end of each monthly cycle for the pages you used during that billing period.
• So, the June 13th charge likely covers the final billing cycle that ended after your May 9th cancellation date.
• You are usually able to use the service until the end of your billing cycle, even if you cancel mid-cycle.

What You Can Do:

• Log in to your HP Instant Ink account and check:
  • Your billing history.
  • The exact end date of your subscription.
• If you're still unsure about the charge or believe it's incorrect, 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Niya7874]

My billing cycle had ended. I shouldn't have been charged.

[VikramTheGreat]

Hi @Niya7874,

Thank you for letting me know.

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[Niya7874]

My billing cycle date ended June 1st. I was charged on June 13th. How do I go about getting the refund.

[VikramTheGreat]

Hi @Niya7874,

Thank you for getting back. Please help me with the Instant Ink ID or Serial number of the printer, so I can check the details, and I can help you better with this information. And do not share any details in public. Reach us in a private message so we can check the account and help you with all the information.

VikramTheGreat

HP Support