Still taking money out but cannot use printer

[LexyYuumi]

I had paid monthly for the subscription. Was suppose receive ink and paper. I did, once. It got to the point I spent more on the monthly fee than actually buying cartridges so I opted out. But guess what! they are still taking the money and I can't even use my printer because the ink are for monthly subscribers. Because you know, it's not like by now I haven't paid for the ink they sent. My suggestion. Don't even try the monthly subscription. It's not worth it and now I have the headache of losing money without a subscription.  It's crap and a scam so don't do it.

[Garp_senchau]

@LexyYuumi, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for reaching out, and I truly understand how frustrating this experience has been for you. I want to sincerely apologize for the inconvenience caused by the ongoing charges and the limitations you're facing with your Instant Ink cartridges.

As an HP support representative, I’d like to help you resolve this quickly. While Instant Ink cartridges are designed to work only with an active subscription, we can absolutely assist in reviewing your account status and ensuring that billing is stopped if you've already cancelled. We can also guide you through using standard cartridges so you can get back to printing without restrictions.

Please follow these steps:

Visit the HP Instant Ink website and log in to your account.

Check your subscription status to confirm if it's marked as "Cancelled" or still "Active."

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,