Subscription

[Matteo98ZD]

Hello,

if I don't use all the pages in one month, do they switch on the next month including the subscription that is jn the following month?

[Jerry_57]

Hi @Matteo98ZD,

Welcome to the HP support community.
 

Could you elaborate on the issue for better understanding?

Please provide us with the Printer's serial number or product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | HP® Support

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[Matteo98ZD]

If I don't use up a certain number of printed pages for which I am subscribed, are they transferred to the next month or not?

I am using the printer HP ENVY 6020e 

[Jerry_57]

HI @Matteo98ZD,

Welcome to the HP support community.
 
May I know if you have enrolled your printer in All in plan or Instant Ink?

Regards
Jerry_57
HP Support

[Matteo98ZD]

Hi,

Instant Ink.

[Jerry_57]

Hi @Matteo98ZD 

Welcome to the HP support community.
 

Could you elaborate on the issue for better understanding?

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product serial number: - Click here

HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[Matteo98ZD]

If I don't use all the certain number of printed pages for which I am subscribed, are they usable the next month or not?

I am using the printer HP ENVY 6020e 

If you don't understand then close the case. 

[Jerry_57]

Hi @Matteo98ZD,

Thank you for getting back to us.


Unused pages don’t vanish—they roll forward like saved credits, ready to be used next month.


Regards
Jerry_57
HP Support