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‎09-18-2026 11:00 PM

HP Recommended

I received a new printer that has an issue inserting the ink cartridge. I reached out to support to replace the printer, the weirdest thing I have ever heard is that I have to run my credit card that used to get the printer in order for them to replace it after being on a 1 hour and 45 minutes that process did not work. I still have a printer that is useless. When I asked to speak to a supervisor I got the run around and was told a supervisor will call me back. Guess what they did not happened after speaking to two customer service representatives. I'm done

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1 REPLY 1

‎09-20-2026 07:02 AM

HP Recommended

Hi @Anointed209 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


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