Suspended printing after updating payment details.

[mbond90]

Hi, my printer won’t print and my account is suspended after updating my billing details. Any help?

thanks,

[A_Gayathri]

Hi @ Mbond90,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your printer and your account. However, I should clarify that I can't directly access or manage your account information. Still, I can offer some general advice on troubleshooting both printer and account issues.

Printer Issue:

1. Check Printer Connection:

   • Ensure that your printer is properly connected to your computer or network.
   • If it's a wireless printer, make sure it's connected to the correct Wi-Fi network.

2. Restart Printer:

   • Turn off your printer, wait for a few seconds, and then turn it back on. This can resolve many temporary issues.

3. Check for Paper Jams:

   • Make sure there are no paper jams or any other obstructions in the printer.

4. Update Printer Drivers:

   • Ensure that you have the latest drivers for your printer installed on your computer.

Account Suspension:

1. Check Billing Details:

   • Double-check the billing information you provided to make sure it's accurate. Sometimes, a small error in the details can lead to issues.

2. Payment Confirmation:

   • If you updated your billing details, confirm that the payment was successful and that there are no issues with your payment method.

3. Review Terms and Conditions:

   • Check the terms and conditions of the service to ensure that you are in compliance. Sometimes, account issues can arise from a violation of the service's policies.

4. Clear Browser Cache:

   • If you are accessing your account through a web browser, try clearing your browser cache and cookies and then log in again.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support