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‎08-03-2026 06:34 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: macOS 26.0 Tahoe

I received an email from HP stating that they will be..."updating the price of your Instant Ink plan for your OfficeJet 3830"

In doing so they laid out the pricing for a yearly plan.

I am wanting to switch to the yearly plan.

How do I go about doing this?

It is not shown as an option when I try to change only the number of paged are allowed to be changed....?

 

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‎08-06-2026 01:17 PM

HP Recommended

Thank you for reaching out and for sharing the details of the email you received.
 

We understand that you would like to switch from a monthly Instant Ink plan to a yearly plan. However, after checking, the yearly plan option is currently not available for your printer/account.
 

As plan availability can vary based on the printer model, region, and account eligibility, we recommend contacting the HP Instant Ink Support Team directly for further assistance. 
 

You can contact HP Instant Ink Support here: HP Instant Ink – Ink Monthly Subscription | HP Official Site
 

We appreciate your understanding and apologize for any inconvenience caused.

Have a great day!

I'm an HP Employee.


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5 REPLIES 5

‎08-04-2026 10:02 AM - edited ‎08-04-2026 02:22 PM

HP Recommended

Hello @austinnate, Welcome to the HP Support Community.

 

We understand that you are trying to update the plan from monthly plan to yearly plan. However, after checking your profile, we could see that the yearly plan options aren't available yet. In the meantime, we would still request that you check the dashboard once again from your end as mentioned in the private message if you get the option to update to the yearly plan. 

I have sent you a private message to you with the dashboard details. Please do check and give us an update.

 

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.

 

Have a great day!

I'm an HP Employee.


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‎08-04-2026 04:06 PM

HP Recommended

No ....there is no option for a yearly plan in the dashboard as advertised to me from HP.

How do I go about signing up for this?

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‎08-05-2026 06:50 AM

HP Recommended

Thank you so much for the update. @austinnate 

Could you please send us a screenshot of the email that you have received on the private message as it might contain personal information?
Private Messages - HP Support Community

Have a great day!

I'm an HP Employee.


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‎08-06-2026 03:23 AM

HP Recommended

OK.... I did as you asked.

Might you know how to make this happen? 

Switching from monthly to yearly...

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‎08-06-2026 01:17 PM

HP Recommended

Thank you for reaching out and for sharing the details of the email you received.
 

We understand that you would like to switch from a monthly Instant Ink plan to a yearly plan. However, after checking, the yearly plan option is currently not available for your printer/account.
 

As plan availability can vary based on the printer model, region, and account eligibility, we recommend contacting the HP Instant Ink Support Team directly for further assistance. 
 

You can contact HP Instant Ink Support here: HP Instant Ink – Ink Monthly Subscription | HP Official Site
 

We appreciate your understanding and apologize for any inconvenience caused.

Have a great day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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