• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-07-2023 01:16 PM

HP Recommended
Product: HP ENVY 6022 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello, my printer is no longer able to print in color as the cartridge commits an e0 error which blocks the printer and I am forced to remove it to print only in black and white. Please I would like to receive a new cartridge with my paid Instant Ink program

1 REPLY 1

‎01-10-2023 05:47 AM

HP Recommended

@5Elio

 

Welcome to the HP support community.

 

I understand that you are getting an E0 error, I am glad to assist you.

  • An E0 error indicates an unusable cartridge.
  • This occurs when one or both ink cartridges need attention. Reseat both cartridges, 
  • Clean the ink cartridge contacts, 
  • Restart the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.