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‎01-07-2023 01:16 PM

HP Recommended
Product: HP ENVY 6022 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello, my printer is no longer able to print in color as the cartridge commits an e0 error which blocks the printer and I am forced to remove it to print only in black and white. Please I would like to receive a new cartridge with my paid Instant Ink program

1 REPLY 1

‎01-10-2023 05:47 AM

HP Recommended

@5Elio

 

Welcome to the HP support community.

 

I understand that you are getting an E0 error, I am glad to assist you.

  • An E0 error indicates an unusable cartridge.
  • This occurs when one or both ink cartridges need attention. Reseat both cartridges, 
  • Clean the ink cartridge contacts, 
  • Restart the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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