Terminating Instant Ink

[DGC512]

It really would be nice if HP Support could answer simple questions that a bot just doesn't handle. Ok, that complaint expressed, two issues:

1. My HP OfficeJet 8020e failed (bad black printhead) I have taken it offline and removed all of the inkjet cartridges and returned them to HP. I still have 4 unused cartridges IN THE PACKAGING. I requested materials to return them. That return envelope says to return ONLY EMPTY cartridges in it. How do I get materials to return ink cartridges that are brand new?

2. Of course, I keep getting emails from HP saying I have cartridges in the 8020e and that I may not use any Instant Ink cartridges! How do I get HP to realize that I DO NOT have Instant Ink in that printer (that is no longer usable anyway)!

Thanks for your suggestions!

Don

[Hawks_Eye]

Hi @DGC512 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.