Terrible experience

[Madjane]

Ever since I got my printer I have been nothing but disappointed. I set it up, and subscribed to instant ink. (This was less than 2 weeks ago .) Today I went to go check on the status of my ink and it says I am not subscribed to instant ink, when I know I went through the entire set up process. I then go to try and contact HP about my issue, in which I run into many many more issues. In order to contact them, I have to have a device on my account. I tried to add my account in which I ran into yet more issues. It says my printer is not registered so I try to register it every way possible. My last resort was registering it by serial number. I locate the serial number through the app and then it says that the serial number is invalid. I would like to solve these issues but am unable to contact anyone without connecting my decide, and I can’t connect my device without contacting someone. Safe to say this is the last go product I will ever be purchasing. Highly disappointed 

[Nal_NR]

Hi @Madjane,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information. 

Kindly share the error message that you are getting. 

Was the instant ink setup successful?

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Madjane,

We did not hear from you. If you need further assistance, feel free to reach out to us.

[Nal_NR]

Hi @Madjane,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.