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‎09-05-2021 07:32 PM - last edited on ‎09-06-2021 05:32 AM by Retired

HP Recommended
Product: HP Officejet Pro 8710
Operating System: macOS 10.15 Catalina

IMG_6793.jpegI I I watched a YouTube tutorial on how to reset my printer, and when I did, it gave me an HP instant ink cartridge error message. Normally, you can click "ok" and the message will go away, but my printer won't let you do that. Now, I'm unable to get to the home screen. How do you get rid of this message and go back to the home screen?

18 people had the same question
1 REPLY 1

‎09-14-2021 11:09 PM

HP Recommended

@Steve319

 

Welcome to the HP support community.

 

I understand that you are getting an instant ink cartridge error message, I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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