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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Message 1 of 2
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The cartridges error

HP Recommended
ENVY 4520
Microsoft Windows 10 (64-bit)

My printer is ENVY 4520 All-In-One, and the black ink is already ran out, but it shows still have some. However, when I print out the ink test page, the black ink shows nothing on the printed paper. 

 

https://drive.google.com/file/d/1iRjPR_8s2is7ACZComd6FNpaz8cQjOjp/view?usp=sharing

here is the ink test page.

 

Could you please replace my cartridge?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@TH8184M0VQ

 

Welcome to the HP Support Community.

 

Let's clean the ink cartridges: 

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, then touch Setup.

  3. Touch Tools, then touch Clean Cartridges.

  4. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

  5. NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

 

Aligning the ink cartridges correctly aligns the printhead with the printer. Align the printer from the printer control panel, then evaluate the results.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, then touch Align Printer.

    An alignment page prints.

  5. Wait for the alignment page to fully eject from the printer.

    NOTE: 

    Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

  6. Lift the scanner lid.

  7. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

    Image: Placing the alignment page on the scanner glass

  8. Close the scanner lid, then touch OK

    The printer aligns the ink cartridges.

  9. Try to print again.

If the issue persists, please perform step 13 from this document: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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