The instaink app can't find my printer, any suggestions?

[junniorme]

 the Insta ink app can't findy printer any suggestions?

[Sneha_01]

Hi @junniorme,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Instant Ink app is unable to find your printer, here are some troubleshooting steps you can try:

Check Printer Connectivity:

• Make sure your printer is turned on and connected to the same Wi-Fi network as your mobile device.
• Verify that your printer's wireless connection is active and stable. You can usually do this by printing a wireless network test report from your printer's control panel.

Restart Printer and Device:

• Turn off your printer and the device running the HP Instant Ink app (such as your smartphone or tablet).
• Wait for a few minutes, then turn them back on and try reconnecting.

Ensure Printer Compatibility:

• Ensure that your printer model is compatible with HP Instant Ink. Not all HP printers are compatible with the service, so double-check the compatibility list on the HP Instant Ink website.

Update HP Instant Ink App:

• Make sure you have the latest version of the HP Instant Ink app installed on your mobile device. Check for updates in the app store and install any available updates.

Reinstall HP Instant Ink App:

• If you're still having trouble, try uninstalling and reinstalling the HP Instant Ink app on your mobile device. Sometimes, reinstalling the app can help resolve connectivity issues.

Check Firewall Settings:

• If you have a firewall or security software installed on your network, make sure it's not blocking communication between your printer and the HP Instant Ink app. You may need to adjust your firewall settings to allow communication.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support