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‎01-30-2023 07:42 AM - last edited on ‎01-30-2023 09:00 AM by Retired

HP Recommended
Product: HP ENVY Photo 7130 All-in-One Printer

I have replaced the black ink cartridge on my HP envy 7130. it is inserted correctly but but the printer says it's not. I have repeatedly tried and also tried switching it off and on again. There is no problem with the colour cartridge which I have inserted in the same way. The printer is connected wirelessly 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2023 09:43 AM

HP Recommended

@epona95I 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-31-2023 09:43 AM

HP Recommended

@epona95I 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-02-2023 10:18 AM

HP Recommended

The arrival of a new cartridge fixed the problem. Thanks 

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‎02-03-2023 08:18 AM

HP Recommended

@epona95 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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