Create an account on the HP Community to personalize your profile and ask a question
03-12-2022 11:18 AM - last edited on 03-16-2022 10:19 AM by Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: There was a problem finalizing your subscription (GS001) - HP Support Community - 8082121
I am also having the same problem.
officejet pro 6978.
I was charged $1 to my credit card every time I tried to submit again. But I still keep getting the same error message.
03-17-2022 08:54 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are unable to finalize the instant ink subscription.
Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)
You may also refer to the document -- Enrolling in HP Instant Ink
Also, Make sure the date and time on the computer are set correctly.
If the issue persists,
- I've sent you a private message with further instructions to get this issue sorted.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping,