There was a problem finalizing your subscription

[osmosi1962]

tring to enrool a new printer....new account same billing address but keep getting the message"There was a problem finalizing your subscription" all the information entered is correcr anf HP has verified my bank account by taking 1£ from the account (twice). the only thing  i can thik of is thatthe new account has the same billlg addresss as an existing accout, i have a another accout where i am paying for my grandso'sn ink......any help gratefully appreciated...

[Anand_Andy · Accepted solution]

Hi @osmosi1962,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,

[osmosi1962]

many thks for your reply, i found you sugestion useful but it wasnt the whole answer, i ended up reseting the printer to factory and reinstalling it from scatchincluding signing up for the illusive instant ink.....many thaks s