There was a problem finalizing your subscription

[Russ360]

Because I have no color ink, I'm unable to print the info sheet or get the HP email address from it. I've been trying to get ink supplies through the HP Smart app

but I get the following error:  There was a problem finalizing your subscription

[Anand_Andy]

Hi @Russ360,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,

[Russ360]

I started with Firefox & changed to Edge.  Clock on computer is correct.  I even tried updating the printer software, which I had to disable & reset to facory settings at one point because HP updated my printer which caused it to not recognize the existing HP ink cartridges in my HP 8715.

[Anand_Andy]

@Russ360,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!