Toner

[Yana9]

When I want to print on the printer, it tells me that the ink is running out. They should have sent it to me for free since I have a subscription. but when I log into my account it says that I spent 17 sheets out of 200, although the paint has already run out. what to do??? how can i get free paint shipping???

[Raj_05]

Hi @Yana9,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a misunderstanding or a glitch in how your printer's ink subscription service is being managed. Here are some steps you can take to resolve the issue.

• Check Ink Levels on Printer: First, check the ink levels directly on your HP LaserJet MFP M235dwe printer. Most HP printers allow you to check ink levels through the printer's control panel or display.
• Verify Subscription Status: Log into your HP Instant Ink account online or through the HP Smart app to verify the status of your subscription and the ink levels reported there. Ensure that your subscription is active and that it correctly reflects the number of pages you have printed and the ink remaining.
• Reset Printer: Sometimes, resetting the printer can help resolve issues with ink level reporting. You can usually find instructions on how to reset your specific printer model in the user manual or on HP's support website.
• Update Firmware and Software: Ensure that your printer's firmware and the HP Smart app (if applicable) are up to date. Sometimes, updates can resolve issues with ink level reporting.
• Check for Error Messages: Note any specific error messages or codes displayed on the printer when it indicates low ink. This information can be useful when contacting HP Support for assistance.

By following these steps, you should be able to resolve the issue with the ink reporting on your HP LaserJet MFP M235dwe printer and ensure that your ink subscription service functions correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support