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‎01-21-2023 10:33 AM

HP Recommended

I've got a new HP printer. My current printer works just wanted to upgrade.

Can I reset my Envy4500  printer and give  to another user to set up with a new instant ink account?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2023 10:18 AM

HP Recommended

Hi @GoodnessG,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you want to upgrade your printer and give it to another user to set up instant ink.

 

You need to first cancel your instant ink account and return all the instant ink cartridges. After the account get cancelled then the new user need to enroll again and use the new cartridge from the welcome kit sent from instant ink. The cartridges that you have will not work with the new account.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

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1 REPLY 1

‎01-26-2023 10:18 AM

HP Recommended

Hi @GoodnessG,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you want to upgrade your printer and give it to another user to set up instant ink.

 

You need to first cancel your instant ink account and return all the instant ink cartridges. After the account get cancelled then the new user need to enroll again and use the new cartridge from the welcome kit sent from instant ink. The cartridges that you have will not work with the new account.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No
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