Tri Color Ink Cartridge Identified by Printer as Incompatible or Not Genuine HP Products

[JNHart87]

Hello,

My name is Joseph Hartman. My HP Instant Ink account ID is as follows: 

[Personal Information Removed]

My tri-color HP Instant Ink cartridge stopped working a couple months ago when my printer suddenly detected it as "incompatible" or "not genuine HP ink cartridges.".  However, the tri-color cartridge was in fact a genuine HP cartridge, as I received it directly from HP Instant Ink in the mail a few weeks before the issue occured.

That said, I have attempted to request a new tri-color ink cartridge be mailed to me, as per the agreement I signed up for when I signed up for this service, yet, I have not received the replacement cartridge or any explanation as to why other than accusing me of using generic ink cartridges, which is simply untrue.

Please send me a replacement ink cartridge for both black and tri-color immediately. Otherwise, your company offers no value to me anymore and I'll go ahead and cancel all services.

I thank you in advance for your expedited attention to implementing a resolution to this matter.

Best,

Joseph Nolan Hartman

[Nal_NR]

Hi @JNHart87 ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

We apologize for the inconvenience.

I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

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I hope this helps resolve this issue completely,

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