Tri Colour Cartridge error

[Thinbot]

Hi, I am having a similar problem to many other people by the looks of it, new tri colour cartridge installed before christmas. printed virtually 0 pages and now kids need it for school work due to covid lockdown the colour cartridge has an error. had no low level warning, cleaned with a damp lint cloth several times and still nothing. black is working and still fill as its been used so little until now. 

hp ink subscription is a little pointless as you wont even send me a new cartridge as the app says you cannot check the level so cannot send a replacement. can you please help JAY_g24 or any other support agent. losing my mind with the virtual assistant going round in circles. 

thank you very much from a very stressed dad of three boys home schooling with no printer 

[Jay_G24 · Accepted solution]

Hi @Thinbot,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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