Trouble completing set-up for 3 months consistently

[Ju-melo]

Hi,
Product name: HP DeskJet 4322 All-in-One Printer,

Product number: A24HNB

Error messages: OW_4XX_0WSWS00001
I have tried consistently over 3 months to keep retrying in order to complete set-up, connectivity was never lost during the setup, I've tried different devices too. I have made sure every single day for the past 3 months to make sure that the HP app and the printer are on the same network, and I've retried over and over again, it doesn't make a difference. I've lost out on my 5 months free instant ink because I wasn't able to complete my set-up in time to claim it after I bought the printer.

[Deep_World]

Hi @Ju-melo,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern to set up your HP DeskJet 4322 and missing out on your Instant Ink trial is understandable .

Could you please confirm:

The device type you’re using for setup (Windows PC, Mac, Android, iOS).

Whether the printer shows up at all in the HP Smart app/ HP App during setup, or if the error appears immediately.

Here are a few steps you can try :

Reset printer network settings: On most DeskJet models, press and hold the Wireless button until the light blinks, which clears previous connections. Then retry setup.

Update HP Smart app: Make sure you’re on the latest version, as older builds sometimes cause setup errors.

Use Wi-Fi Direct: Instead of connecting through your router, try connecting directly to the printer’s Wi-Fi Direct signal from your device.

Check router settings: Ensure your router isn’t blocking new devices or using isolation mode, which prevents communication between devices on the same network.

Restart devices: Power cycle your printer, router, and setup device before retrying.

I hope this helps.

[Ju-melo]

The device I'm using for my setup is a Mac, and the printer does show up in the HP app, but the error still appears immediately, its just a prompt for "finish setting up your printer" - i might have misunderstood ur question.

My HP app is the latest version, I'm not sure what u meant by wifi direct.

thanks

[Deep_World]

Hi @Ju-melo,
 

Thanks for your response. 

Thank you for sharing these details, Based on the error code OW_4XX_0WSWS00001, the printer is failing during the final stage of setup. Since you’re on a Mac and the HP app does detect the printer but won’t complete setup.

Here are a few  steps:

1. Printer network reset: On the printer, press and hold the Wireless and Cancel buttons together for 5 seconds. This resets the network settings so you can reconnect fresh.
2. Use Wi-Fi Direct: Even if your printer and Mac are on the same Wi-Fi, try connecting via Wi-Fi Direct. On your printer, enable Wi-Fi Direct (usually by pressing the Wireless button until the light blinks), then connect your Mac directly to the printer’s Wi-Fi Direct network. Open HP App and retry setup.
3. Firmware update: If setup still fails, check if your printer has a pending firmware update. You can do this via the printer’s control panel or HP App.
4. Manual IP setup: If the app continues to fail, you can add the printer manually on your Mac by going to System Settings → Printers & Scanners → Add Printer, then entering the printer’s IP address (found on the printer’s network report page).

Regarding the Instant Ink offer: even though the promotional window has passed, I recommend contacting HP Instant Ink Support  - Click here  directly. Explain that you were unable to complete setup due to persistent errors -

I hope this helps.

[Ju-melo]

Hi,

Honestly, I'm worried about resetting the printer network in case it might decide not to reconnect, and that would create a lot of problems, so I'll probably reset it after a couple of weeks once there's no risk of my work getting interrupted, since the Wi-Fi I'm using is bipolar. 

I will try the Wi-Fi Direct option, but I don't believe I have any pending firmware updates. Last time it took me 2 whole hours to set up the printer, so I would probably avoid manually setting up the IP (I did try it multiple times throughout the 3 months, but again, no difference, so I'm not going to try again). 

Is the only way to contact HP Instant Ink support through calling them or messaging them on WhatsApp? Is there no email address or live chat I can use with a real agent instead of AI?

[Deep_World]

Hi @Ju-melo,
 

Thank you for sharing the details with us. I understand how  it must be to keep trying different connection methods without success. Since you’ve already tested both Wi-Fi and mobile data, the next best step would be to get direct assistance from our HP Instant Ink support team.

You can reach them through this official support page:  HP Instant Ink support  - Click here. From there, you’ll find options to connect with a live agent via chat or other available channels. 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Regards

Deep_World