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HP LaserJet Pro 4001dwe Printer
Microsoft Windows 10 (64-bit)

Trying to activate printer on hpsmart.com/123, and not being shown pairing code. DIsplay just says that the software is being setup, or directs me to the website to activate printing. Nothing will print, no pairing code on the machine labeled anywhere. How do I get this code, or reset the machine, because it seems to be stuck in some sort of loop.

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Welcome to the HP Community Forum.


This is an HP+ enabled printer model.


Contact HP+ Support for help.


What else?

I've submitted a request to our moderator team for review and possible escalation of your question.

Waiting generally works -- Waiting is not faster -- we are not HP+ Support



Start here


Printer and  HP+ service

>>>>  Contact HP+ Support

If needful, change your Country / Region


>>> Open your HP+ Printer Homepage > Exclusive HP+ Help > Click Contact Us link in the Orange box


Note that HP+ assistance is only available for registered HP+ printers.


NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.


HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Excerpted – Section Disclaimers

Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at HP Printers - Mobile Printing Solutions Compatible with HP Printers . Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.


HP+ Benefits include

About HP Smart Advance for HP+ printers


HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


HP LaserJet Pro 4001dwe Printer 


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