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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY Photo 7855 All-in-One Printer

Every time I try to connect my phone to printer a message states, cartridges require HP Instant ink!  I am enrolled in already? Any suggestions on how l can connect?

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Hi @RSW25,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

What is the current OS? Android or iOS.

Are you using Home Wifi?

 

Meanwhile, follow the steps below. 

 

1. Print a Network configuration page from the printer's control panel. 

2. Look for IP address from the Network configuration page. 

3. Open web browser - Chrome or IE or any other browser that you are using. 

4. Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5. Go to the Network tab. 

6. Click on Networking from the left pane. 

7. Then click on Network Address (IP). 

8. Click on Manual IP Address and go to suggest a Manual IP. 

9. Scroll down the screen and select Manual DNS server. 

10. Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11. Click on Apply. 

 

Refer to the video link for step-by-step instructions - Assigning an HP Printer a Static IP Address in Windows 8 | HP

 

Note : The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page. 

 

You may also refer to this document

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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