Trying to log into instant ink account

[Kirstie71]

I have just changed my black ink cartridge and have an error not allowing me to log into Instant Ink to check my account. It says "This invitation is no longer valid - contact your printer administrator for a new invitation"

[Raj_05]

Hi @Kirstie71,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support 

[Kirstie71]

Hi

What information do you require? Sorry I couldn't make sense of the response. Do I need to accept as solution even though you need more information?

Thanks

Kirstie

[Raj_05]

Hi @Kirstie71,

Thank you for your response, 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 
 

[JenK7]

EXACT SAME ISSUE.  This is not an individual printer issue, it is an HP website issue!  I'm trying to call in as I need to print and have to increase my plan tonight, but still on hold.