Trying to order more instant ink recycling envelopes but ink cartridge status window not showing up.

[smokesm442]

This part of instructions to get more recycling envelopes for unused/used ink cartridges is not working - Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area. The virtual assistant isn't helping with anything for this and every time I try to chant with an agent it says there's a technical issue.

[Dragon-Fur · Accepted solution]

@smokesm442 

Welcome to the HP English Community --

Instant Ink

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Section Recycle HP Instant Ink or Toner cartridges

HP Instant Ink or Toner cartridges are the property of HP and must be returned when empty or when your service is canceled. Return empty supplies using a recycling envelope or a prepaid return address label from HP.

To return empty Instant Ink or Toner supplies:

1. Use the recycling envelope or prepaid shipping label that came with your last shipment of replacement supplies.

2. If you do not have an envelope or label, order more on your account page or HP Planet Partners website.

   • Instant Ink customers: Order return supplies on the account page.

     1. Sign into your Instant Ink account or your Instant Ink for Business account.

     2. Click HP Instant Ink, and then Overview in the left menu.

     3. Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.

   • HP All-in Plan for Print customers: Order return supplies at HP Planet Partners.

3. Use the recycling envelope or shipping label to return the parts:

   • Ink cartridges: To maximize environmental benefits, wait until you have three to eight empty ink cartridges before returning them to HP.

   • Toner cartridges: Apply the prepaid shipping label to an old Instant Ink toner box or your own box.

Note:

To recycle other non-HP Instant Ink products: Go to HP Product return and recycling for more information.

Trouble?

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

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Not Instant Ink?

Go here:

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 Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

• HP Sustainable Impact - Reuse and Recycle Now

Select your Region

Example -- Scroll down > Select Original HP ink and toner cartridges

• Tech Takes - How to Recycle Toner Cartridges Responsibly

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References / Resources

HP Printer Home Page - References and Resources

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HP OfficeJet Pro 8715 All-in-One Printer  

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[smokesm442]

Like I said - the ink cartridge status window not showing. So step 2.3. is not working in the instructions.

[Dragon-Fur]

@smokesm442 

Right - got it.

What is working for me is not working for you.

OK.

Did you try suggestion >> Contact Instant Ink Support

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

What if?

If you cannot open the support page, consider trying another browser or clearing / cookies & cache.

OR

Wait here for an agent to find your message here in the Community and answer.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[smokesm442]

Finally called them and they have envelopes coming now. Only took 2 hours of searching online for solutions and waiting on hold to get this done.

[smokesm442]

Thanks for replying and attempting to help.

[Dragon-Fur]

@smokesm442 

You are welcome.

Yes, contacting Instant Ink Support almost always works.

Glad it did so this time.

Just have to call the office when it's open.

For those reading - a reprint:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"