• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-07-2025 02:20 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Unable to login on.    Printer stopped working due to payment issues. 

I updated method, not thing worked.  Printer been down for 3 days now. 

 

H E L P 

Reply
1 REPLY 1

‎05-08-2025 10:43 AM

HP Recommended

Hi @ALANLZ.,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Verify HP Account and Payment Details:

  • Log in to your HP account on the official HP Instant Ink website.
  • Review your payment information to ensure it is updated correctly. Look for any errors or expired details that need correction.

Confirm Subscription Status:

  • Check the status of your HP Instant Ink subscription. Ensure that it is active and that any suspended services due to payment issues have been resolved.
  • Look for any notifications or alerts regarding your subscription.

Re-Add Payment Method:

  • Try removing the current payment method and re-adding it as a new payment option.
  • Confirm that all billing information matches what is registered with your bank or credit card provider.

Restart Printer and Network:

  • Turn off your printer, unplug it from the power source, and wait for a minute before turning it back on.
  • Restart your Wi-Fi router to re-establish network connections.

Reconnect Printer to Network:

  • Ensure your printer is connected to the same network as your computer. Use the printer’s control panel to check or reset the network connection.
  • Refer to the network setup steps in the HP Smart app if needed.

Log Into HP Smart App:

  • Open the HP Smart app on your Windows 10 computer. If you aren’t logged in, attempt to sign in with your HP account credentials.
  • Verify that the printer appears in the list of devices and that there are no connectivity issues.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.