URGENT ESCALATION – Return Label Case Closed / QR Code Does Not Work

[ARJ7]

I need assistance from an HP moderator or escalation team regarding an unresolved printer return.

This is NOT a printer troubleshooting issue. The issue is with the return process itself.

I have already been working with HP regarding the return of my HP OfficeJet Pro 9125e All-in-One Printer. I was advised that the matter was being escalated, but I still do not have a usable shipping label to return the printer.

The QR code that HP provided does not work. It will not scan, so I cannot use it to ship the printer back. Despite this, the case appears to have been closed even though the return has not been completed and the problem has not been resolved.

I have made repeated attempts to obtain assistance. At this point, I need HP to provide an actual, usable prepaid return shipping label, preferably as a PDF that I can print, or another return method that is confirmed to work.

I am currently outside the United States, which makes repeatedly attempting to resolve a nonworking QR code even more difficult. I need clear instructions and a working return solution rather than another link or QR code that cannot be used.

Please have an HP moderator contact me by private message so that I can provide my case number, serial number, contact information, and any other private information needed.

I am specifically requesting:

1. Reopen or review the existing return case.
2. Provide a working prepaid return label.
3. Do not send another QR code unless it has been verified to work.
4. Confirm where the printer is supposed to be shipped.
5. Confirm that the return case will remain open until HP actually receives the printer.
6. Provide an escalation contact or case manager if this cannot be resolved through normal support.

I have been trying to comply with HP’s instructions and return the equipment. I cannot complete the return without a functioning shipping label.

Please escalate this and contact me by private message as soon as possible.

Thank you.

[Nal_NR]

Hi @ARJ7,

Thanks for reaching out to the HP Community Support.

I will share these details with the relevant team for further review. Have a wonderful day