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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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@PinkiPad I suggest you respond to him, as this case will not be closed, and the other person has more authority than I do, since he's from the supervisor's team.
Please talk it out and good luck!

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Thank you. I tried to explain the situation but he doesn’t understand. The only option I have is contacting my bank regarding the transaction. With the current pandemic, personnel are home and responding to the bank is trouble. 

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