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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Frosh001
New member
2 1 0 0
Message 1 of 4
162
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Unable to Enroll: There was a problem finalizing your subscription

HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

Hello,

 

I have tried many times but I always get the following message when I sign up: 

"There was a problem finalizing your subscription."

 

Could you please help?

 

hp.JPG

 

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
16,383 16,337 1,322 1,515
Message 2 of 4
Flag Post
HP Recommended

Hi @Frosh001,

 

I'd like to help!

 

Have you tried a different browser?

 

You may also refer to -Enrolling in HP Instant Ink

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Frosh001
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I've tried on a different computer and a browser multiple times but no luck. This seems the same issue as the following:

https://h30434.www3.hp.com/t5/HP-Instant-Ink/There-was-a-problem-finalizing-your-subscription/td-p/7...

Could you help me the same way you did for that case?

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Jay_G24
HP Support Agent
HP Support Agent
16,383 16,337 1,322 1,515
Message 4 of 4
Flag Post
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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