Unable to access

[15eg-2000]

Serial no: [Personal Information Removed]

Product details: 66C03PA

Unable to access.  Forgot my password reset password not available 

 please send someone to fix it 

[Alden4]

Hi @15eg-2000,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you cannot remember your password or need to change it, you have several options.

HP recommends using a Microsoft account for signing into Windows. Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. For more information, go to HP PCs - Managing user accounts and logins in Windows 10.

NOTE: If you cannot sign in with your original password, make sure that caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password.

Reset your Microsoft account password

If you use a Microsoft email address and password to sign in, you can reset or change the password from any web browser.

Go to Microsoft recover your account (in English) to create a new password. 

Change your local password when you know your current password

Use the Windows account sign-in options if you know your current computer password and want to change it to something different.

In Windows, search for and open Sign-in options.

Select Password, click Change and then follow the on-screen instructions to create a new password and hint.

Please refer to this document and follow to steps to know more troubleshooting steps on Change or reset the computer password in Windows 11.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support