Unable to add user to account

[diehardbattery]

When logged into Instant Ink, I am needing to add/invite another user to share the resources with.  However, I am getting a very generic error when adding.  I have tried other email addresses, which works as expected.  The only thing in common with the email address I want to add is it also has its own HP account.  How do I invite?

error

[Raj_05]

Hi @diehardbattery,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If you are having trouble adding a user to your HP account, there are a few things you can try.

• Check your internet connection: Ensure that you have a stable internet connection and that your device is connected to the internet. A poor internet connection can cause issues with user account creation.
• Clear your browser cache and cookies: Sometimes browser cache and cookies can cause issues with user account creation. Clearing your browser cache and cookies may help resolve the issue.
• Try a different browser: If you're having trouble with one browser, try using a different browser to create the user account.
• Disable browser extensions: Browser extensions can sometimes cause conflicts with user account creation. Disable any browser extensions you have installed and try again. 

I hope these suggestions help you resolve the issue and add the user to your HP account.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[diehardbattery]

Thank you.  Unfortunately your response did not work for me.  In addition to using a web browser, I have also tried using a different web browser (Firefox), the HP Smart app on iOS, Android, and Windows 11 store app, the issue is the same.

[Raj_05]

Hi @diehardbattery,

Thank you for your response, 

I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support