Unable to cancel subscription

[ClaireW71]

I want to cancel my subscription as I do not use my printer enough to warrant the monthly subscription but when I log into my account it says I don't have any subscriptions so I am unable to cancel my payment.

[Kuroi_Kenshi]

Hi @ClaireW71,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding cancelling an Instant Ink subscription!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Correct Account Login: Make sure you are logging into the correct account that is associated with your subscription. Double-check that you are using the email address linked to your Instant Ink or HP All-In Plan account.

Browser Check: Try using a different web browser or clear your browser cookies and cache. The account page should load correctly, and the URL should include "hpsmart.com."

Subscription Visibility: If your subscription is still not visible, contact HP support to verify your account details. They can help identify whether the subscription is linked to a different account or provide guidance on cancellation.

Refer to this link for further assistance: Click here

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,