Unable to change my instant ink plan as the page will not load.

[TwistedLog]

Hi, i am unable to change my instant ink plan.  The update plan page does not load the main frame (just menu and footer).  I have tried the accepted solution of clearing data/cache and logging in via multiple devices including the app but none of this resolves the issue.

EDIT: I have two printers on my account and the page loads for one of them (my ENVY 5000 which is the first printer I bought) but will not load for the ENVY 6000.

[A_Gayathri]

Hi @TwistedLog,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: HP Instant Ink - Manage your account Change your plan

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TwistedLog]

I know where to go to change my plan, the page will simply not load.

I have been enrolled n instant ink for about 3 years now so the second link is of no use either.

I ended up contacting support who updated my plan for me. I did ask if could pass the issue on to the tech team to look at as I read this issue in a few different forums during my research. Hopefully gets sorted so I can change my plan myself in the future - which takes about a minute if the page loads. 

[A_Gayathri]

Hi @TwistedLog,

Thank you for your reply

I understand you are facing an Instant Ink issue with your HP Printer Unable to change my instant ink plan as the page will not load. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!