Unable to complete printer setup from the HP app

[MurtazaKapasi]

My Printer shows the following message. “Check Your Account. A problem has occurred with your HP account and you will be unable to print until the issue is resolved”

I have already registered my credit card in the HP instant Ink account.

[Kuroi_Kenshi]

Hi @MurtazaKapasi,

Welcome to the HP Support Community!

Thanks for reaching out!

It sounds like your HP OfficeJet Pro 9125e is showing an account-related error, even though your Instant Ink account has an active credit card. Let’s work through some steps to resolve this:

1. Sign Out and Sign Back In

On the printer’s control panel, go to HP Instant Ink / Web Services.

Select Sign Out from your HP account.

Sign back in using the same HP credentials associated with your Instant Ink subscription

.

2. Check Web Services Status

Ensure web services are enabled on your printer.

If needed, disable and re-enable web services. This often refreshes the account link.

3. Verify Internet Connection

Make sure the printer is connected to a stable Wi-Fi network.

Sometimes intermittent connectivity causes account authentication errors.

4. HP Instant Ink Account Verification

Log in to your HP Instant Ink account from a web browser.

Confirm your subscription is active and the payment information is correct.

5. Restart Printer

Power off the printer, unplug it for 30 seconds, and then plug it back in.

This refreshes the printer’s connection to HP servers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,