Unable to connect printer to finish instant ink enrollment.

[BoseMuthu]

Hi,

I have setup the HP smart account and added the device HP Deskjet 3755. I am able to print the page wirelessly. I am trying to register the instant ink setup, I am getting an error,  "We  are unable to connect your printer to finish Instant ink enrollment. Your payment method will not be charged".

[Gaya1239]

Hi @BoseMuthu,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account registration. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to the document -- Enrolling in HP Instant Ink

You may also refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.

[BoseMuthu]

Hi @gaya1239,

Thank you for your response. The given information didn't help to solve the problem. I am able to connect the printer, however when I am trying to enroll in instant link,  getting below error message while submitting.

"We  are unable to connect your printer to finish Instant ink enrollment. Your payment method will not be charged".

[BoseMuthu]

Hi Team,

I have clicked Get Supplies from Hp Smart, then It prompted me with my printer name and plan, I have selected "Connect this Printer to Instant Ink" 

Once I clicked "Connect this Printer to Instant Ink", it prompted with the next page with terms of service like below screen shot.

Upon clicking Enroll button, Its throwing an error like below image.

[BoseMuthu]

I have clicked Get Supplies from Hp Smart, then It prompted me with my printer name and plan, I have selected "Connect this Printer to Instant Ink" 

Once I clicked "Connect this Printer to Instant Ink", it prompted with the next page with terms of service like below screen shot.

Upon clicking Enroll button, Its throwing an error like below image.

[Gaya1239]

Hi @BoseMuthu ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!