Unable to connect to Instant Ink

[Tony630]

I have had this problem for several weeks. When I log into Instant Ink, I get a message that Instant Ink is unable to connect to my printer, however, the page count does update. If it can't connect, how can it update the page count?

Thank you,

Tony

[Garp_senchau · Accepted solution]

@Tony630, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Internet Connection:

• Make sure your printer is connected to a working internet connection through Wi-Fi or ethernet. A solid blue wireless light indicates the printer is connected to Wi-Fi.

Update Printer Firmware:

• Ensure that your printer's firmware is up to date. HP regularly releases printer firmware updates with enhancements and fixes.
• You can update the firmware directly from the printer's touchscreen panel by navigating through Setup > Printer Maintenance > Update Printer.

Reset Printer Web Services:

• Resetting the Web Services on your printer can resolve server connection issues. Access the printer’s settings from the HP Smart app, select Web Services, and reset them if needed.

Re-seat Ink Cartridges:

• Remove and then reinsert the ink cartridges to ensure they are properly seated.

HP Smart App Check:

• Ensure you are signed into the HP Smart app with the correct account details. Check the printer status through the app to see if it provides specific error messages or status indicators such as 'Ready to print'.

Check the Account Dashboard:

• Open the HP Smart account dashboard to check your printer's connection and status.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,