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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-16-2025 04:27 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

my printer has no ink, so I took out the ink cartridges, and I was ready to sign up for a monthly subscription to in instant Inc., but as I was going through the process, the website wasn’t able to connect to my printer and I no longer know what to do

Category:
1 REPLY 1

‎03-21-2025 09:26 AM

HP Recommended

Hi @Cece355,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Follow these steps to resolve the issue:

Check Printer Connection

  • Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.
  • If using a wired connection, ensure the Ethernet cable is securely connected to both the printer and the router.
  • Make sure your printer is powered on and in a ready state.

Reinstall Ink Cartridges

  • Even if you intend to subscribe to Instant Ink, your printer needs ink cartridges installed to connect to the network and be recognized.
  • Reinstall old cartridges: While they might be low on ink, reinstalling them temporarily may allow the printer to connect.
  • Replace with new: If old cartridges are completely depleted, replace them with new HP cartridges.

Connect Printer to HP Smart App

  1. Install the HP Smart app on your mobile device or computer from the Apple App Store (iOS), Google Play Store (Android), or the HP Smart Desktop (Windows/Mac).
  2. Launch the app and sign in to your HP account. If you do not have an account, create one.
    • Tap Add Printer and follow the on-screen prompts to connect your printer to the network.

Access Instant Ink Subscription

  1. Enroll in Instant Ink:
    • Go to the HP Instant Ink Signup Page and select "Sign Up Now".
    • Input your printer’s serial number and any other required information.

Restart Printer and Router

  •  Turn off your printer, unplug it, wait 60 seconds, plug it back in, and turn it on.
  • Unplug your router, wait 15 seconds, plug it back in, and wait for the internet connection to be fully restored.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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