Create an account on the HP Community to personalize your profile and ask a question
11-09-2020 10:54 PM
I am unable to login to HP Smart app. I am hitting a "something went wrong screen" that displays the following error code -
Error Code: UA_400_EB000U0100
I have tried all the basic troubleshooting - device restart, re-installation, installing on other devices, etc.
Is anyone aware of what that error code means? Or, how can I resolve this issue?
It seems like a problem with my specific record.
11-10-2020 08:42 AM
Same here. Will be watching for a resolution. Couldn't even get signed in at hpsmart.com. Constantly having issues with the smart tasks on the printer "cannot reach server" when trying to scan to a smart task connected to my one drive. Can't even log in to fix it, which i'm getting tired of having to do regularly. Would be nice if the printer checked once a day and alerted that the connection was broken before i find out when i'm trying to get work done.
11-13-2020 07:52 AM
@RainKing75, Welcome to the HP Support Community!
Apologies for the inconvenience. Yes, there is an issue with the HP Smart servers. Our engineers are working on it. Until it is fixed, kindly use the full-featured driver from the HP Support site to print or scan from your Win computers, on an iOS/macOS device, you may use AirPrint.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
11-16-2020 12:26 PM
Unacceptable response ion this day and age given that I am using a very basic Windows 10 system. I should be able to count on the Smart App to work 100% of the time. As it stands, I can't login to Smart App and I can't scan a document because it also tries to login to the app before allowing me to scan a document. I will return the printer.
11-19-2020 12:17 AM