Unable to pay

[Bern7013]

I am enrolled in instant ink. I have been trying to pay my account for over a week but after entering all my required information, I get a screen saying that my payment wasn’t accepted.  have contacted HP support and spoken to several support assistants. I have spoken to May bank who state the payment system is not receiving two pieces of information from HP that would allow the transaction to complete.  With the support assistants I have tried paying on numerous occasions to pay using an iPad, an iPhone and a desktop using both Safari and Chrome browsers. I do not have a PayPal account. None have worked and each time I contact HP I am taken through the same algorithm-driven procedures - I must have attempted to pay over 60 times.  HP assistants have run out of ideas to help but won’t move the problem on to a supervisor. My printer will no longer print as HP tells me I have failed to pay. Has anyone a solution to this problem?

[Irfan_06]

Hi @Bern7013,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink account payment.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Bern7013]

Hi Irwin6. Thanks very much for replying.

I have read your DM which suggested I call the Instant Ink support line. You will see from my original post that I have already tried this on several occasions with no resolution.

I was hoping that a different solution could be offered.

Thanks.