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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-24-2023 06:47 PM - edited ‎09-24-2023 06:47 PM

HP Recommended

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I canceled my subscription some time ago, months to be exact and this message remains on my printer stating that I cannot use the cartridge until I enroll my printer in HP Instant Ink.  I am confused…please release my printer so I can go on with my printing life.  

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3 REPLIES 3

‎09-25-2023 02:46 PM

HP Recommended

The error message indicates that the black cartridge in your printer is an Instant Ink cartridge and you do not currently have an active account.  You will need to replace the black cartridge with a retail cartridge.

 

When you sign up for the Instant Ink program you are NOT purchasing NK, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎09-27-2023 04:55 AM

HP Recommended

I have re-enrolled. Thanks for your response 

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‎09-30-2023 12:47 PM

HP Recommended

@demetriayvonn 

 

You are welcome.

Sandytechy20
I am an HP Employee

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