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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chelsdotson
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Unable to print post-Instant Ink

HP Recommended
Envy 5660
macOS 10.14 Mojave

cancelled instant ink two months ago, and bought and installed new non-instant ink cartridges to my Envy 5660. I have never had any issues with my printer until I did this.

Now, if I try to print anything from my laptop - whether via WiFi/Bluetooth or hard-wired via USB, it just stalls out. No error messages, it just won’t ever engage the printer.

The cartridge set-up and subsequent test print did work, so I know that’s installed correctly. I have tried uninstalling and reinstalling drivers, software, and all the auxiliary apps etc, I have done a factory reset on the printer - nothing is working. 
Any ideas?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Chelsdotson, Welcome to HP Support Community!

 

To be able to assist you, I'd like to know the following-

  • Which application are you trying to print from?
  • Have you tried printing from other devices?

Meanwhile, try the steps below-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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