cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
122
Flag Post

Unable to print post-Instant Ink

HP Recommended
Envy 5660
macOS 10.14 Mojave

cancelled instant ink two months ago, and bought and installed new non-instant ink cartridges to my Envy 5660. I have never had any issues with my printer until I did this.

Now, if I try to print anything from my laptop - whether via WiFi/Bluetooth or hard-wired via USB, it just stalls out. No error messages, it just won’t ever engage the printer.

The cartridge set-up and subsequent test print did work, so I know that’s installed correctly. I have tried uninstalling and reinstalling drivers, software, and all the auxiliary apps etc, I have done a factory reset on the printer - nothing is working. 
Any ideas?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,960 12,937 1,014 981
Message 2 of 2
Flag Post
HP Recommended

@Chelsdotson, Welcome to HP Support Community!

 

To be able to assist you, I'd like to know the following-

  • Which application are you trying to print from?
  • Have you tried printing from other devices?

Meanwhile, try the steps below-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation