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‎10-24-2021 11:46 AM - last edited on ‎10-25-2021 01:27 PM by Moderator

HP Recommended
Product: Envy 5000
Operating System: Microsoft Windows 7 (64-bit)

Hi...my 12-month old HP ENVY worked fine until this week.

When trying to print, I received an error message saying that the Printer could not communicate with Internet. My wi-fi is showing as ON on printer display and signal excellent. I have tried restoring factory settings. This made no different, and to add insult to injury, receive an error message saying that my Instant Ink plan no longer exists!!!. Any helo would be really appreciated please...

1 REPLY 1

‎10-26-2021 08:40 AM

HP Recommended

Hi @Tush001,

 

I'd like to help!

 

I understand you are receiving communication errors with the instant ink server.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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