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‎07-05-2023 04:30 AM - last edited on ‎07-05-2023 09:09 AM by Retired

HP Recommended

Apparently my there is a problem with my payment method,  I have entered my details twice and twice instant ink has taken £1 out of my account (despite me being on a free trial) AND STILL WONT LET ME PRINT!! Can anyone suggest a solution...please, thanks

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‎07-05-2023 10:36 PM

HP Recommended

Hi @Ssamm1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since you mentioned that, you got charged twice, and to fix this issue you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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